FAQs

ARE YOUR EXTENSIONS 100% VIRGIN?

Yes, we offer 100% steamed processed virgin hair. It is comprised of the highest quality and has little to no shedding.

What grade of hair do you sale?

We do not go by hair grades. It is 100% steamed processed virgin hair, meaning we only use steam to create our different hair patterns and NO CHEMICALS. The hair can last up to a year with the proper care and maintenance.

HOW MANY BUNDLES ARE RECOMMENDED FOR STYLING?

The amount of bundles you need will be based upon the desired look your trying to achieve. For a full look, 3 bundles is usually required for hair up to 18 inches. Lengths over 20 inches we recommend at least 4 bundles or more bundles for more fuller look.

How Long Does The Hair Last ?

Can Last Up To 2+ Years With Proper Care

Can I Dye Or Color The Hair ?

Yes The Hair Can Be Dyed/Colored. Sometimes the chemicals can loosen the curl pattern.


How Long Is Shipping ?

After You Place An Order, Your Order Starts Processing. Processing Time Is 1-3 Business Days Followed By Shipping Is 3-5 Business Days (For Wholesale Processing Time Is Anywhere From 3-5 Business Days With Shipping 3-5 Business Days. Can Take A Little Longer For Labels) During any major sales or promotions processing time is 3-5 business days (MON-FRI).  DollFace Extensions LLC Is Not Responsible For Any Time Sensitive Appointments Or Events Please Place Your Order Accordingly

*All Package Will Be Required To Have A Signature For Delivery.

Can I Expedite My Order ?

Unfortunately at this time we do not have express shipping.

Where Are You Located ? Can i come by and pick up?

This Is An Online Business Located At Home We Only Ship Out Orders.

What is your refund or return policy?

Due to the nature of this business refunds are not accepted. Returns are accepted only when you have received the wrong item(s). Because of this policy, we strongly recommend that you order a Sample before making a full investment.

Can I cancel or make changes to my order?

Yes, you have until 11pm At The End Of That Day to cancel your order, you will be charged a processing and handling fee of $9.00 and a 15% restocking fee.

 

After 11pm at night no changes or cancellations can be made to your order.It goes through processing and then it is shipped, please double check your order before checking out. 

To cancel your order please email info@dollfaceextensions.net with your order number.

WHY WAS MY ORDER CANCELED?

Most likely your order was canceled due to address discrepancies. Shipping address must match the billing address. Please contact us to verify.

MY PACKAGE SAYS DELIVERED BUT I HAVE NOT RECEIVED IT?

Please contact the carrier in which your package was sent. We are not responsible for packages once the carrier has received it. To ensure you receive your package track your order and be available to receive your package on the set delivery date.

What forms of payment do you take?

We gladly accept all major credit cards, such as Visa, MasterCard, American Express, and Discover. We Also Accept Sezzle, Quadpay, And Affirm.

 What Is Quadpay, Sezzle, And Affirm? 

The 3 Systems Are Online Payment Platforms That Allow You To Pay For Your Order Through 4 Small Payments Over A 6 Week Time Frame Rather Than Paying The Full Amount At Once. All Are 100% Secure And Does Not Charge An Interest Fee.

I Was Denied By Quadpay, Sezzle, Or Affirm?

It Is Ok If You Get Denied By One Of The 3. If Quadpay Denies You You Can Try To Use Sezzle If Sezzle Denies You Then You Can Try Affirm. If All 3 Denies You Make Sure You Are Not Using A Prepaid Card And You May Have To Lower You Total To Under $200.

How Does Shipping Work If I Choose To Check Out With Sezzle, Quadpay, Or Affirm ?

The Shipping Process Is As Normal As If You Are Paying In Full You Will Still Recieve Your Order Withing 5-8 Business Days (For Wholesale 5-12 Business Day)